Order Cancellation Policy

 

This Order Cancellation Policy applies to all orders placed through the online store of habilivo (hereinafter referred to as “we”).

1. Order Cancellation Conditions

• Orders that have not been shipped within 48 hours after placement may be canceled directly.

• Orders placed more than 48 hours ago or that have already been shipped cannot be canceled. After delivery, you may contact us to request a return and refund.

2. Order Cancellation Process

1. Please contact our customer service team via email or phone to request order cancellation, and provide your order number and proof of payment.

2. We will process your request immediately and inform you of the result and refund arrangement as soon as it is approved.

3. Refund Process

• Refund method: Refunds will be returned to the bank card account used at the time of payment.

• Processing time: Depending on the processing time of different banking institutions, refunds are expected to be credited within 1–3 business days. If the refund is delayed, please contact us for assistance.

4. Contact Us

Contact Address: 7092 SPRING GARDEN DR UNIT 103,SPRINGFIELD,VA 22150-2907,United States
Customer Service Phone: +1 (276) 240-6663
Customer Service Email: team@habilivo.com
Service Hours: Monday to Friday, 9:00–17:00 (AEST)