30-day postage paid returns
Free shipping on orders over AUD 110.99
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Shipping policy

 

  1. Delivery Area
    Our products (habilivo, hereinafter referred to as "we") can be delivered throughout Australia. We do not offer delivery services outside of Australia.

  2. Shipping Fees

  • Orders reaching or exceeding AUD 110.99 are eligible for free shipping;

  • Orders below AUD 110.99 will incur a shipping fee of AUD 8.99.

  1. Order Cut-Off Time
    Our working hours are from 9:00 to 18:00 (AEST).
    Orders placed before 18:00 are processed the same day, while orders placed after 18:00 are processed on the next working day. If a rest day applies, processing starts on the following working day.

  2. Processing Time
    Orders are usually processed within 1–3 working days.

  3. Delivery Time
    After dispatch, delivery is estimated to take between 5 and 10 working days.

  4. Shipping Carriers
    We use the following carriers: Australia Post, StarTrack, Sendle and CouriersPlease.

  5. Order Tracking
    Once your order is confirmed, you will receive an email with your order number, payment receipt and shipping details.
    You can track your order on the “Order Tracking” page by entering your email address or phone number along with the order number.

  6. Liability Statement

  • Damaged or lost products: if any issues occur during delivery, we will assist you in resolving them.

  • Shipping modification and cancellation: once dispatched, orders cannot be modified or cancelled.

  • Delivery address and responsibility: please double-check your delivery address. Any issues resulting from incorrect information are the customer’s responsibility.

  1. Receiving Instructions
    Please check the condition of the parcel upon arrival. If there are any problems, contact us as soon as possible.

  2. Contact Us                                                                                                                                                                                                                  Contact Address: 7092 SPRING GARDEN DR UNIT 103,SPRINGFIELD,VA 22150-2907,United States
    Customer Service Phone: +1 (276) 240-6663
    Customer Service Email: team@habilivo.com
    Service Hours: Monday to Friday, 9:00–17:00 (AEST)