Payment Guide

 

To ensure a safe and transparent shopping process, habilivo offers reliable and secure credit card payment options. Here is some important information about payments.

1. Accepted Cards

You can easily pay with:

• Visa

• Mastercard

• American Express

• JCB

• Discover

Rest assured: your card number is never stored, and all transactions are encrypted.

2. Payment Steps

Follow these three simple steps:

1. Select “Credit Card Payment”

2. Enter your card number, expiration date, and CVV

3. Verify your billing information and confirm

Once payment is complete, a confirmation email will be sent to your inbox immediately!

3. Why Extra Verification May Be Required

Some banks may require 3D Secure verification, such as:

• SMS code

• Confirmation via the bank app

This is a mandatory security measure in Italy and the European Union (PSD2).

4. What to Do if Payment Fails

Common reasons include:

• Incorrect card information

• Insufficient funds

• 3D Secure verification failed

• Unstable internet connection

You can try again, use another card, or contact your bank for assistance.

5. Refund Policy

If your order is eligible for a refund, the amount will be returned to the original payment method.
Processing usually takes 1–3 business days, but the exact timing depends on your bank.

6. Contact

We are always here to help!
Contact Address: 7092 SPRING GARDEN DR UNIT 103,SPRINGFIELD,VA 22150-2907,United States
Customer Service Phone: +1 (276) 240-6663
Customer Service Email: team@habilivo.com
Service Hours: Monday to Friday, 9:00–17:00 (AEST)